WhereAmI.com

Your IP Geolocation Tool

Contact Us

Have a question, suggestion, or found a bug? We'd love to hear from you!

📧 Email Contact

For the fastest response, please email us at the address listed in the WHOIS information for this domain.

The email address will be listed in the "Registrant Email" or "Admin Email" field.

Contact & Support FAQ

How do I find your email address?

You can find our contact email by looking up the WHOIS information for whereami.com. Here's how:

  • Visit a WHOIS lookup service like whois.com or who.is
  • Search for "whereami.com" in the domain lookup field
  • Look for contact information in the results
  • Find the email address in the registrant or admin section

The email address will be listed in the "Registrant Email" or "Admin Email" field.

What should I include in my email?

To help us respond quickly and effectively, please include:

  • Subject line: Brief description of your issue or question
  • Browser details: What browser and version you're using
  • Device information: Operating system and device type
  • Specific issue: Detailed description of what you're experiencing
  • Steps to reproduce: How we can recreate the issue
  • Contact preference: How you'd like us to respond

Including screenshots or error messages can also be very helpful.

How quickly do you respond to emails?

We aim to respond to all emails within 24-48 hours during business days. Response times may vary depending on:

  • Email volume: Higher volume may cause slight delays
  • Issue complexity: Technical issues may require more research
  • Time zones: We're based in a specific time zone
  • Weekends/holidays: Responses may be slower during these times

For urgent issues, please mark your email as "URGENT" in the subject line.

Can I get technical support?

Yes, we provide technical support! We can help with:

  • Tool functionality: Issues with IP detection, GPS, or mapping
  • Browser compatibility: Problems with specific browsers or devices
  • Privacy concerns: Questions about data handling and security
  • Feature requests: Suggestions for improvements or new features
  • Bug reports: Reporting errors or unexpected behavior

We're committed to helping users get the most out of WhereAmI.com.

What if I don't get a response?

If you don't receive a response within 48 hours, try these steps:

  • Check spam folder: Our response might have been filtered
  • Resend email: Sometimes emails get lost in transit
  • Verify email address: Double-check the WHOIS email is correct
  • Alternative contact: Try contacting through domain registrar if available
  • Wait longer: During busy periods, responses may take longer

We strive to respond to every email, so persistence usually pays off.

Do you offer phone support?

Currently, we only offer email support. This is because:

  • Cost efficiency: Email support keeps our service free
  • Documentation: Email creates a written record of issues
  • Global accessibility: Email works across all time zones
  • Privacy: No need to share phone numbers
  • Scalability: Email can handle multiple requests simultaneously

If phone support becomes necessary for your issue, we can arrange a call through email.